Nymity News, part of Threat Tracker, features interviews with Privacy Officers, Privacy Lawyers and Privacy Commissioners and provides timely notice of privacy conferences. 

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Privacy on the BlackBerry® Enterprise Solution

Scott Totzke, Vice President, Global Security Group, Research in Motion talks about typical privacy and security concerns of organizations when deploying wireless solutions, as well as the security and data protection RIM offers.

Interview

Develop a Culture of Privacy

Michael Power, Vice President, Privacy and Security, Smart Systems for Health Agency discusses the benefits, key components and how to get started developing a “culture” of privacy in organizations.

Private-Sector Privacy Predictions for 2008 - Canada

Nymity publishes the top 10 Private-Sector Privacy Predictions for Canada in 2008.

Predictions

Lost Backup Tapes & Lost or Stolen Laptops

Geoffrey Nesnow, Senior Manager, North America Business Development, Iron Mountain discusses various solutions to prevent the loss of personal information on lost or stolen laptops and backup tapes.

Interview

Canada National Do Not Call List

Nancy Webster Cole, Senior Manager Telemarketing-Regulations, CRTC talks about Canada’s National Do-Not-Call List – the framework and rules.  Nancy also discusses which organizations will need to comply and when.

Interview

Voice Identification Service

Cameron, McCuaig, Vice President, Client Care, Bell Canada, provides an overview of Bell's Voice Identification Service, the value, privacy issues solved and customer's reaction to the service.

Interview

Large-Scale Document Destruction

Leslie Molin, Marketing Manager, Cintas, discusses why improper document destruction is the cause of many privacy breaches and steps organizations can take to implement an effective document destruction program.

Interview

Effective Privacy Training in a Global Economy

Terry Hancock, President, Compliance Division, SAI Global, talks about the challenges of implementing privacy training for a global organizations and provides practical considerations for meeting such a challenge.

Interview

29th International Conference of Data Protection and Privacy Commissioners

Jennifer Stoddart, Privacy Commissioner of Canada and the host of the 29th International Conference of Data Protection and Privacy Commissioners being held in Montreal, Quebec, September 25-28, provides an understanding of the history of this conference, the conference goals and the value of attendance. Interview

Large-Scale Electronic Data Destruction

Rob Crawford, Country Manager, Canada for Blancco provides details as to the specific challenges of large scale electronic data destruction. Interview

Privacy Issues Related to Hiring Employees in Canada

Kris Klein, Litigation Counsel, Office of the Privacy Commissioner of Canada, and a co-author of ‘Privacy in Employment: Control of Personal Information in the Workplace’ published by Thomson Carswell speaks to conducting background checks, reference calls,  access requests, drug testing, resumes and other privacy  issues related to hiring employees in Canada.  Interview

Note:  Thomson Carswell is offering a 20% discount on their privacy publications for subscribers to Nymity News.  Learn more

Statutory Review of PIPEDA

Tom Wappel, M.P. Scarborough Southwest and Chairman of the Standing Committee on Access to Information, Privacy and Ethics, provides background on the regulatory review of PIPEDA, possible amendments to PIPEDA, the PIPEDA amendment process and future objectives of the committee. Tom Wappel is a featured speaker at the CPO Roundtable, a privacy conference that is taking place in Ottawa on March 6 and 7.   Interview

Interview on ISO/IEC 27001 with the Canadian Standards Association

• What is ISO/IEC 270001?
• What is an ISO Registration?
• How does ISO/IEC 27001 help eliminate privacy breaches?
• When and where is training for ISO/IEC 27001?

These questions and more are answered in this Nymity interview with Michael Henville of the Canadian Standards Association.  Interview

Nymity Wins" Toronto Star's 2007 Build a Business Challenge

Nymity was selected from hundreds of companies by the Toronto Star’s for its “2007 Build a Business Challenge”. The Challenge matches business experts with Nymity’s management to provide advice on how Nymity can meet its 2007 business objectives. Learn more about Nymity plans for 2007 and track Nymity’s progress, as the Toronto Star will run a series of articles featuring Nymity over the next four months. Learn more

Understanding Digital Identity

Peter Cullen, Chief Privacy Strategist of Microsoft Corporation, provides an understanding of Digital Identity, Identity Metasystems and the Seven Laws of Identity.  The Seven Laws of Identity is promoted by Dr. Ann Cavoukian, the Information and Privacy Commissioner of Ontario (Links to IPC papers provided). Interview

Identity Theft

Jacques Bois, Detective Staff Sergeant, ID Crimes & Forgery Investigations, Anti-Rackets Section, Ontario Provincial Police, reviews the frequency of identity theft, the purposes of identity crimes, corporate risks related to identity crimes and the risk of litigation. Interview

Amendments to An Act Respecting the Protection of Personal Information in the Private Sector

Karl Delwaide of Fasken and a speaker at the IAPP Privacy Academy Conference that will be held in Toronto on October 18-20, 2006 reviews key amendments in the private sector privacy act in Quebec which include changes in for cross-border transfers of personal information, new fines, privacy officer liabilities and the use of third-parties. Interview

Privacy Training for Employees

Terry Hancock, CEO of SAI Global, addresses the challenges of providing employee privacy training in Canada and internationally. He speaks to training call centre and retail employees, outlines the most common privacy training mistakes, and presents a business case for computer based training. Interview

Corporate E-Mail Challenges and Best-Practices in an Age of Spam

Suzanne Morin, Assistant General Counsel, Bell Canada, and a member of the Canadian Anti-Spam Task Force, addresses the business impact of spam on corporate Canada and ISPs and outlines the challenges both consumers and corporations are facing as a result of phishing. Interview

Privacy is Changing Outsourcing in Canada

Terry McQuay, President of Nymity, article for the Globe and Mail examines the question: "Is Privacy Changing Outsourcing in Canada?" The article suggests that Canadian service-providers are finding themselves with a competitive advantage simply by keeping their customers' data in Canada. Article

Integrating Privacy into Product Development

John Weigelt, National Technology Officer, of Microsoft discusses the rules and guidelines for product development to ensure customers can control the collection, use and distribution of their personal information plus some best-practices for privacy officers.   Interview

Personal Health Information Protection Act (PHIPA)

Ken Anderson, Assistant Commissioner, Information and Privacy Commissioner/Ontario, provides his perspective on the Personal Health Information Protection Act including the impact of it being deemed substantially similar to PIPEDA.  He also discusses the challenges for health information custodians, the number of complaints received, how orders can extend beyond health information custodians, cross-border transfers of personal health information and the prospects of changes to privacy legislation in Ontario. Interview

CIPPIC Privacy Advocacy Activities in Canada

Pippa Lawson, Executive Director and General Counsel of the Canadian Internet Policy and Public Interest Clinic (CIPPIC), speaks to CIPPIC's privacy advocacy activities.   These include PIPEDA compliance testing, helping consumers with privacy concerns, filing complaints with the Privacy Commissioners office, and the recent challenge of a Commissioner's decision in Federal court. Interview

2006 Canada's Most Trusted Companies for Privacy

Larry Ponemon, of the Ponemon Institute, discusses the recent 2006 Canada's Most Trusted Companies for Privacy Study which unveils key consumers privacy concerns in Canada and how Canadians rank the top corporations in Canada. Interview

Interview with Sapior

Ethical data sharing and pseudonymisation are defined and discussed with Rob Navarro, Managing Director of Sapior Ltd, a UK based company that is providing an alternative to encryption and access controls to ensure the privacy of data. Interview

Interview with CGI

Constantine Karbaliotis, Executive Consultant at CGI, reviews how Bill 73 and the subsequent changes to FOIPPA have changed outsourcing to US-linked service providers in British Columbia.  He also provides insight into how the federal government, provincial government and the private sector are changing their outsourcing practices in response to privacy concerns when transferring personal information outside of Canada.   Interview

CMA's Interviews Nymity on the National Privacy Policy Index

Melissa Thurlow, Communications Officer at the Canadian Marketing Association, interviews Terry McQuay on the research project that lead to the creation of the National Privacy Policy Index.  The interview outlines the secret of an effective privacy policy and provides the background to the listing in the Index of the top privacy policies in Canada.  The National Privacy Policy Index was created for subscribers to Nymity's PrivaWorks online privacy resources toolkit.  Interview

Lessons Learned from a Major Canadian Privacy Breach

Jin Shin, Legal Counsel at Nymity, received an “Important Notice” letter from an undisclosed source. The letter was address to his brother, who has been deceased for over 15 years. The letter states that his brother’s personal information has been stolen, possibly for the purposes of identity theft. Upon looking into this matter, Mr. Shin discovered that there are number of unanswered questions, including how many individuals are affected and which privacy legislation applies. This case involves outsourcing sensitive personal information relating to employees. In this interview, Mr. Shin provides guidance to organizations that outsource personal information. Interview

Interview with Steve Adams of Protus IP Solutions

Eliminating fax based privacy breaches. This interview focuses on the key privacy concerns related to the faxing of personal information.  Interview

Interview with Ryan Barker of Privacy Council

Compliance with privacy laws for organizations with customers in California is the subject of the interview with Ryan Barker, Privacy Officer at Privacy Council.  Ryan provides a review of privacy laws in California, their impact on Canadian organizations, oversight in California and he speaks to the related liabilities associated with these privacy laws.  Interview

Interview with Jonathan Cocker

Jonathan Cocker of Baker and McKenzie discusses privacy officers personal liability arising from federal and provincial privacy legislation.  Interview

Interview with Dr. Ann Cavoukian, the Information and Privacy Commissioner of Ontario

The interview with Dr. Ann Cavoukian provides specifics relating to Ontario's Personal Health Information Protection Act (PHIPA) including a comprehensive discussion of the individuals and organizations subject to PHIPA.    Dr. Cavoukian speaks to the PHIPA considerations for all organizations in Ontario as well as the prospects for an Ontario private sector privacy legislation.  Interview

Interview with Dr. Larry Ponemon of the Ponemon Institute

Dr. Larry Ponemon, of the Ponemon Institute, reviews the Cross-National Study of Canadian and U.S. Corporate Privacy Practices completed by the Ponemon Institute in cooperation with the Information Privacy Commissioner/Ontario. Interview

Interview with Hewlett Packard

Dan Swartwood, Data Privacy Officer, Worldwide Customer Privacy Office at Hewlett Packard reviews HP's use of privacy metrics as a privacy management tool. Interview

Interview with E-LOAN

Tess Koleczek, Chief Privacy Officer at E-LOAN, reviews the privacy considerations at E-LOAN related to off-shore outsourcing.  E-LOAN offers their customers a choice of having their loan application processed in United States or off-shore.  Find out how many customers choose off-shore. Interview

Interview with Baker & McKenzie

Jonathon Cocker, Lisa Douglas and William Karam, three of the speakers at the Records Protection, Retention and Destruction workshop, review some of the privacy considerations for records management.  This interview will help you better understand the value of attending this workshop.  Interview

Interview with the Canadian Marketing Association

John Gustavson, President & CEO of the Canadian Marketing Association provides an update of privacy at the CMA.  The focus of the CMA privacy conference on September 23 is on Turning Privacy into a Marketing Advantage, and this interview provides insight on what will be covered at this event. Interview

Interview with Former Privacy Commissioner of Australia

Malcolm Crompton, former Privacy Commissioner of Australia, discusses private sector privacy legislation in Australia and the impact it had on Australian corporations and consumers.  He reviews complaints, inquires, and the impact their privacy legislation has had on the retail industry.  Interview

Interview with Miyo Yamashita

Miyo Yamashita of Anzen Consulting Ltd. reviews Canada's newest privacy Act, Ontario's Personal Health Information Protection Act (PHIPA) which received royal assent on May 20, 2004 and will come into force on November 1, 2004. In discussing PHIPA, Ms. Yamashita will outline who is a Health Information Custodian (HIC), the impact PHIPA has on non-health care organizations and the substantially similarities of PHIPA to PIPEDA.  Interview

Interview with Fasken Martineau DuMoulin LLP

Karl Delwaide of Fasken Martineau DuMoulin LLP discusses privacy in Quebec including Quebec's constitutional challenge of PIPEDA.  Louise Béchamp and Jeffrey Kaufman of Fasken Martineau DuMoulin LLP will present employee privacy in Quebec at Nymity's Employee Privacy Conference.  Interview

Interview with Fraser Milner Casgrain LLP

Curtis McDonnell, Partner at Fraser Milner Casgrain LLP, discusses the collection, use and disclosure of Personal Health Information (PHI) in a private sector organization, the focus of his presentation at Nymity's Employee Privacy Conference.   Interview

Interview with Hicks Morley Hamilton Stewart Storie LLP

Scott Williams, Partner at Hicks Morley Hamilton Stewart Storie LLP, and a featured speaker at Nymity's Employee Privacy Conference, provides a review of his presentation "Surveillance & Monitoring - Employee Privacy Rights in the Wired Workplace".   Interview

Interview with International Association of Privacy Professionals (IAPP)

Trevor Hughes, Executive Director of the International Association of Privacy Professionals (IAPP) and a sponsor of Nymity's Employee Privacy Conference, speaks to the role of the privacy professional, today, and in to the future.  Mr. Hughes reviews US salaries for Privacy Officers and the largest challenges they face.  Mr Hughes is a speaker at Canadian Institutes Privacy and Security conference taking place in Toronto on April 20th and 21st.  Interview

Interview with Bell Canada

David Elder, Assistant General Counsel for Bell Canada shares the top 10 lessons learned from three years under PIPEDA.   Interview

Interview with the Chair of the Privacy Law Section of the Canadian Bar Association

Priscilla Platt is one of the founders of the National Privacy Law Section of the Canadian Bar Association (CBA) and was elected its first Chairperson. She is also one of the founders and Co-Chair of the Ontario Bar Association's Privacy Law Section. Ms. Platt is Associate Director and Practice Group Leader for the Access and Privacy Law Practice Group of the Ontario Management Board Secretariat's Legal Services Branch. In this interview, Ms. Platt introduces the National Privacy Law Section and shares her views on some of the issues and challenges of privacy in Canada. Interview

Interview with Ceridian

John Wunderlich, Privacy Project Manager for Ceridian, speaks to safeguards, privacy impact assessments, outsourcing, customer concerns, employee privacy, and compliance. Ceridian Canada provides human resource solutions to over 40,000 Canadian businesses. Interview

Interview with PriceWaterhouseCoopers (PwC)

Linda Drysdale, Leader of the Canadian Privacy Practice at PriceWaterhouseCoopers (PwC) provides a perspective on privacy governance. Linda defines privacy governance, then discusses its concerns and challenges. She covers privacy breaches, employee privacy, document destruction and provides some governance recommendations. Interview

Interview with Proshred Security

Ron Campbell, President of Proshred Security, explores issues facing organizations managing documents containing customer personal information. Mr. Campbell also shares his insights on legislative requirements and best practices in the areas of retention, destruction, safeguards and accountability. Interview

Interview with the Privacy Commissioner of Alberta

November 24th, 2003:  Frank Work, Alberta's Information and Privacy Commissioner, discusses Bill 44, the forthcoming Personal Information Protection Act (PIPA) and provides some insight into PIPA's jurisdiction, substantially similar, fines, and privacy in Alberta. On December 3rd, 2003  Alberta Legislation passed Bill 44, Personal Information Protection Act. Interview

Interview with Canadian Institute of Chartered Accountants

Bryan Walker is the Principle responsible for privacy at CICA. Bryan provides an overview of the CICA Privacy Framework, discusses privacy auditing, and introduces the Assurance Service Development Board (ASDB). Interview

Interview with the Privacy Commissioner of British Columbia

David Loukidelis, British Columbia's Information and Privacy Commissioner discusses the recent passage of the province's Personal Information Protection Act (PIPA) and provides some insight to PIPA's jurisdiction, substantial similar, employee privacy, compliance consultations, and areas where PIPA differs from PIPEDA. Interview

Interview with Equifax

Joel Heft, Vice-President, Counsel and Chief Privacy Officer, Equifax Canada Inc. reviews the impact of PIPEDA on their operations, the impact of B.C.'s and Alberta's PIPA , complaints since 2001, and consent and priorities for 2004. Interview

Interview with Rogers Publishing

John Matyskiel, Director, Target Marketing at Rogers Publishing speaks about his experiences as Rogers Publishing Privacy Advisor. John discusses his PIPEDA compliance experiences, consent for secondary purposes, and their implementation of P3P. Interview

Interview with Bank of Montreal

Dina Palozzi, Executive Vice-President, Client Relations, BMO Nesbitt Burns and Senior Vice-President and Chief Privacy Officer, BMO Financial Group, discusses the impact on the privacy office resulting from the media attention generated by two computer servers that contained customer information being accidentally sent to an individual. Ms. Palozzi reviews the BMO privacy office's process for handling such an incident, interactions with the Privacy Commissioner's office and comments on the organization's security infrastructure. Interview

Interview with TELUS

Drew McArthur, Vice President and Privacy Officer of TELUS, talks about a complaint that was filed against TELUS on January 1st, 2001 with the Federal Privacy Commissioner and the subsequent Federal court case. He speaks about the decisions made by the commissioner's office and the federal court. Mr. McArthur also discusses the business impact the complaint has had on TELUS. Interview

Interview with Canada Post

Richard Sharp, Corporate Privacy Coordinator of Canada Post Corporation, speaks about Canada Post's experiences dealing with customer and employee access requests and speculates as to what the private sector can expect from PIPEDA. Richard also speaks about his experiences dealing with complaints since Canada Post has had over 1000 complaints that have reached the Privacy Commissioner Office. Interview

Interview with CHUM

Christina Litz, Legal Counsel and Privacy Officer of CHUM Limited, a federally regulated organization, speaks about their experiences in becoming compliant with PIPEDA. Christina reviews their change to a 100% opt-in consent model, dealing with 3rd party customers, dealing with personal information from minors, retention policies and much more. Interview

Interview with Gowling, Lafleur, Henderson LLP

Michael Power, partner and Privacy Officer at Gowling Lafleur Henderson LLP, speaks about Gowling's lifecycle approach to privacy assessments and shares his perspective on when an organization should obtain legal advice. Interview

Interview with Public Interest Advocacy Centre (PIAC)

Philippa Lawson, Senior Counsel for PIAC made five complaints to the Privacy Commissioner's office in 2001 including case 82 and 83 , as discussed in April's newsletter. Find out why and learn about the PIAC.

Interview with the Canadian Marketing Association

Amanda Maltby, Senior Vice President, Public Affairs and Communications at the Canadian Marketing Association (CMA), reviews the CMA's long history with privacy and how their 800 members are mandated to reach a higher privacy standard then outlined by PIPEDA. Interview

Interview with Sun Life Financial

Jim McInnis, AVP Compliance and Chief Privacy Officer, discusses the compliance challenges that accompanied their merger with Clarica, plus several of the key privacy issues. Interview

Interview with Norman Groot LLB

Gain an understanding of the impact PIPEDA has had on private investigators and read about PIPEDA's definition and accreditation of "investigative body" in our interview with Norman Groot from McCague Peacock Borlack McInnis & Lloyd LLP. Interview

Interview with PrivaSoft

Establishing and demonstrating corporate accountability is challenging for Privacy Officers who do not have direct influence on those business units that ultimately have day to day interactions with customers. Traditionally, Privacy Officers have relied on policies and education as the primary vehicles for maintaining corporate privacy standards. Increasingly however, companies are establishing controls and managing privacy compliance within a central privacy office. In this interview, Jacques Renaud, COO of PRIVASOFT , speaks to how organizations can establish corporate accountability through central privacy management. Interview

Interview with Guy Herriges

Guy Herriges, Manager of the Access and Information Branch of the Management Board Secretariat of the Ontario Government, shares some privacy best practices. Interview

Interview with Peter Cullen

This informative interview with Peter Cullen, Chief Privacy Officer of the Royal Bank of Canada, discusses the impact of PIPEDA on RBC. Interview

Can Enterprise Privacy Management be Automated? – A Solution from CRSTL

Adam Mason, Vice President & Counsel, Corporate Responsibility System Technologies Ltd., discusses how organizations can automate privacy management, who is best suited to automate and the expected return on investment.

Interview

Treaching Employees about Identity Theft to Create a Culture of Privacy

Graham McWaters, Author of The Canadian Guide to Protecting Yourself from Identity Theft, talks about how teaching employees about identity theft helps build a culture of privacy, as well as the benefits to employees and the company. 

Interview

Enterprise-wide Hard Drive Encryption

Dan Timmins, President, NCI discusses hard drive encryption and how organizations are now focusing on enterprise-wide deployment.

Interview

Understanding Standking Committee Recommendations and the Government Response for the PIPEDA Review

Theo Ling, Partner, Baker & McKenzie provides an understanding of the Standing Committee’s recommendations and Government’s response related to the 2007 PIPEDA review.

Interview

Closed-Loop Fax Security

Alex Chartier, General Manager, Admiral Secure Products Ltd., discusses faxing security issues and procedural and technological solutions that are available to address these issues.

Interview

IAPP and What it Offers

Trevor Hughes, Executive Director, IAPP talks about the IAPP and it’s offerings, as well as the value of IAPP Canadian Certification.  Interview

CICA's new 20 Questions Businesses Should Ask about Privacy

Nicholas Cheung, Principal, Assurance Services Development, talks about CICA’s latest resource and how Privacy Officers can use it.  Interview

Monitoring Data Flows to Ensure Compliance

Ryk Edelstein, Director of Operations, Converge Net Inc., discusses how data flows are one of the most reliable means to not only monitor communications, but also establish zones in which compliance must exist.  Interview

Cross-Border Data Flows

Theo Ling, Partner, Baker & McKenzie speaks to the most recent privacy issues related to cross-border data flows.  Interview

Charles Giondano discusses both PIPEDA's and the CRTC's impact on privacy at Bell Canada. He also covers the customer experience and some of Bell's challenges in maintaining compliance. Interview

Interview with Cornerstone

Bob Coles, Vice President of Cornerstone , discusses's PIPEDA's impact on the direct marketing industry. Bob answers the question "Will PIPEDA shut down marketing? " Cornerstone is a leader in providing information-based marketing products and services. Mr. Coles is a privacy advocate in the marketing community and a member of the Canadian Marketing Association Ethics committee. Interview

Interview with LCBO

Privacy Officers cannot be obstructionist and must develop a win-win approach when dealing with the various business units in the organization. Sheetal Bedi, LCBO's Manager of the Freedom of Information Privacy and Privacy Officer speaks about her experiences at the LCBO and how Privacy Officers need to focus on training. Interview

Employee Privacy in the EU

James Michael, Editor, Privacy Laws Business International Newsletter, reviews the private-sector privacy laws in the EU specifically for employee privacy - - includes the transferring of employee information, consent, labour unions, use of e-mails, and records retention.

Interview

Breach Notification in Canada

David Young, a partner at Lang Michener LLP, provides an update on breach notifications including:  legal obligations, notification best-practices, thresholds for notification and the impact breach notifications are having on corporations in Canada.  Interview

Customer Privacy in the EU

James Michael, Editor of Privacy Law & Business International Newsletter, provides an understanding of privacy law in 27 countries of the EU including: over-sight structures for these laws, fines, data transfer requirements into and out of the EU, consent structures and breach notification requirements.  Interview

Privacy Solutions for Direct Marketing

Michael Sullivan, VP Business Development of ThreeData Inc speaks to the privacy issues related to direct marketing and how ThreeData solved a lottery’s challenge of managing unsubscribes and do-not-calls for multiple marketing campaigns in multiple locations.  Interview

Janjic Fought the Law, and Privacy Won

Michael Janjic, Administrator of Lakeview Retirement Centre refused to provide personal information of the Centre’s residents, to the city of Hamilton until forced to by the police, but even then, the fight wasn’t over. Michael fought the City of Hamilton By-Law that required the retirement home to produce this information and won when sections of the By-Law were found unconstitutional. Interview

Eliminating the Need for Breach Notification

William Tysiak, VP of Echoworx, discusses how organizations can eliminate the need to provide breach notification even if there is a loss of personal information. Tysiak provides insight into the issues related to use of emails and provides some practical uses for encryption. Interview

“Free” – Nymity’s 2006 Trends in Transparency Report

Nymity makes available its “2006 Trends in Transparency Report” for free. This 104 page report identifies trends and best-practices related to privacy policies placed on corporate Web site and takes a detailed look at the business advantage of transparency.   Learn more and download

Managing Online Privacy Compliance in the Enterprise

Dana Simberkoff, VP of Business Development of HiSoftware a sponsor of the IAPP Privacy Academy Conference that will be held in Toronto on October 18-20, 2006 reviews the business risks facing large, multi-jurisdictional corporations when collecting personal information online. Interview

Privacy in the Product Development Lifecycle

Sue Glueck, Senior Attorney, Microsoft Corporation and a speaker at the IAPP Privacy Academy Conference that will be held in Toronto on October 18-20, 2006 reviews key areas of her presentation which includes integrating privacy into the product development cycle, transferring personal information to and from a customer’s computer as well as the transfer of personal information to third parties. Interview

Cell Phones, PDAs and Other Wireless Devices - Privacy for an Emerging Technology

Yaron Dori, Partner at Hogan Hartson and a speaker at the IAPP Privacy Academy Conference that will be held in Toronto on October 18-20, 2006 reviews key areas of his presentation which will address the privacy risks of wireless devices with a focus on U.S. legal compliance. Interview

Privacy Certification in Canada

Peter Kosmala the Assistant Director of the International Association of Privacy Professionals (IAPP), the world’s largest professional association in the privacy industry, addresses the IAPP's new Canadian privacy certification called the Certified Information Privacy Professional/Canada (CIPP/C). Peter details what will be covered in the exam, how to best prepare, costs and the timing of the exam. Peter also speaks to the IAPP Privacy Academy Conference that will be held in Toronto on October 18-20, 2006. Interview

Nymity's New Vice President of Product Development

John Jager, former Chief Privacy Officer of Sears Canada, has joined Nymity as Vice President of Product Development. In this interview, John speaks to how Nymity's PrivaWorks program assisted him at Sears and his vision for the program in the future. John is the Vice-Chairman of the Canadian Marketing Association's Privacy & Ethics Committee. See John Jager's profile.

Interview

Bell's Response to Recent Attention on Changes made to Bell Sympatico Service Agreement

David Elder, Vice President Regulatory Law, Bell Canada provides details related to changes that were recently made to the Bell Sympatico Service Agreement, the subject of recent media attention. David addresses Bell's motivation for the changes, extent of the changes made and the impact of advanced transparency on Bell. Interview

Privacy Considerations for Agents as defined by PHIPA

Sara Levine of Fasken Martineau, DuMoulin provides an overview of Agents, as defined by PHIPA, and discusses legislative responsibilities, contractual considerations and privacy breaches. Sara is a featured speaker at the upcoming "Implementing PHIPA" conference being held on May 8-9, 2006 (see below).  Interview

Privacy Considerations when Renting Lists of Consumer Information

Susan Oliver, CPO of Cornerstone, provides an overview of the list rental industry and speaks to industry privacy practices.  She addresses consent requirements, contract requirements and accountability structures. Interview

2006 Canada's Most Trusted Companies for Privacy

Larry Ponemon, of the Ponemon Institute, discusses the recent 2006 Canada's Most Trusted Companies for Privacy Study which unveils key consumers privacy concerns in Canada and how Canadians rank the top corporations in Canada. Interview

Interview with David Loukidelis

David Loukidelis, Information and Privacy Commissioner of British Columbia, speaks to his objectives in 2006, the challenges facing privacy officers, the 2006 PIPEDA review, notification after a breach and the hot privacy topics. Interview

Interview with Sears

Ken Johnston, Associate Relations Manager, Sears Canada, provides details of one of the largest, if not the largest, internal audit of employee privacy in Canada.  Ken speaks to the audit process, challenges, policies, training and how Nymity's PrivaWorks program assisted in the process.  Interview

Interview with Deloitte

Caroline Saad, Senior Consultant at Deloitte's Montreal office, provides an overview of privacy in Quebec for organizations with operations that transfer personal information into, or outside of, the province of Quebec.  Deloitte is a subscriber to Nymity's PrivaWorks program, and a business associate of the National Privacy Policy Index.   Interview

Interview with Torys LLP

Wendy Gross, Partner at Torys LLP, reviews the impact of the USA Patriot Act on corporate Canada.  Included in this interview are discussions on compliance considerations and whether organizations should inform their customers of any cross-border transfers of personal information.   Interview

Interview with Green Shield Canada

Scott Beaumont, Supervisor, Internal Audit, Green Shield Canada outlines Green Shield's privacy auditing processes.   Interview

Interview with 3M

Leanne Hayward, Marketing Specialist, 3M Canada provides an overview of 3M™ Privacy Filters. Interview

The Consent Implications of Englander v. Telus Communications

Drew McArthur, VP Corporate Affairs and Chief Privacy Officer of Telus Communications reviews the impact the Federal Court of Appeal has had on Telus, the Telecom industry and potentially all firms that rely on implied consent for secondary purposes.  Interview

The Impact of Bill 73 on Service Providers

David Loukidelis, Information and Privacy Commissioner for British Columbia discusses the impact Bill 73 is having on service providers to the British Columbia government. The interview covers several issues related to service providers in BC, the rest of Canada and the USA. Interview

Interview with Michael Geist

Michael Geist discusses his complaint and the resulting Commissioner's finding which defines the Commissioner's position as to whether business email addresses are personal information under PIPEDA.  Interview

Interview with Ron Lalonde, Chief Privacy Officer of CIBC

Ron Lalonde, Chief Privacy Officer of CIBC, provides details of the privacy breach that received wide spread media attention in late November 2004.  Interview

Interview with Robert Ellis Smith of Privacy Journal

Robert Ellis Smith the publisher of the Privacy Journal discusses the role and responsibilities of Privacy Officers in the US. Interview

Interview with Peter Hope-Tindall on Biometrics

Peter Hope-Tindall, a Privacy Architect at dataPrivacy Partners, reviews biometrics and privacy considerations for business applications. Interview

Interview with Public Interest Advocacy Centre

John Lawford, Research Analyst and a Consumer Protection Lawyer at PIAC, a national non-profit organization that provides legal and research services on behalf of consumers, speaks to consumer privacy concerns, PIPEDA review in 2006 and PIAC concerns with implied consent. Interview

Interview with CIBC

Bob Atkinson, Senior Manager of CIBC Consumer and Small Business Cards reviews CIBC's Privacy Marketing Guidelines.  Interview

Interview with Hudson's Bay Company

Julianne Smola, Senior Manager of CRM Strategic Implementation and manager of HBC's Privacy Office, discusses the implementation of privacy programs at a company that has over 8 million customers and 70,000 employees. Interview

Interview with Corporate Privacy Group

Richard Purcell, President of Corporate Privacy Group in Nordland Washington, speaks to Corporate Privacy Group's privacy management model called 3PT. Also, Richard speaks to: some of the challenges facing Privacy Officers in America, training employees on privacy and the use of technology to manage privacy. Interview

Interview with Purolator

Dave Lantz, Legal Counsel at Purolator Courier Ltd., discusses Purolator's experience as a "federal Work" within the context of PIPEDA.  He reviews Purolator's: compliance process, privacy questionnaire, privacy statement, employee privacy guide, structure of the privacy team, responsibilities of the privacy team, Commissioner's Finding - Case 71, employee training, and the content of consent forms. Interview

Interview with Murray Long

Murray Long, founder of PrivacyScan, discusses Canada's new Public Safety Act.  This interview focuses on the effects of the Public Safety Act on PIPEDA and the resulting impact on organizations.  Interview

Interview with Deloitte & Touche

Robert Parker, partner at Deloitte & Touche, discusses privacy audits, including such topics as why organizations should audit to the CICA Privacy Framework standard, importance of corporate governance, the CSO model, privacy impact assessments, identity theft, and the ever growing challenges facing Privacy Officers in Canada. Interview

Employee Privacy in Alberta

Frank Work, Information and Privacy Commissioner of Alberta spoke at Nymity's Employee Privacy Conference last month where he outlined Employee Privacy in Alberta. Mr. Work's speech provides an overview of employee privacy in Alberta and all of Canada. Speech

Interview with Lang Michener LLP

David Young, Partner at Lang Michener LLP, discusses Employee Privacy Policies, the subject of his featured presentation at Nymity's Employee Privacy Conference.    Interview

Interview with Jennifer Edwards LLP

Jennifer Edwards, the author of "Human Resources Guide to Workplace Privacy" and Nymity's West Coast Privacy Associate, has recently been added as the featured speaker for Workshop A at Nymity's Employee Privacy Conference.  This interview discusses her book which is used as the foundation for Workshop A.   Interview

Interview with Bell Canada

Michelle Tanzos, Human Rights and Privacy Coordinator for Bell Canada, and a featured speaker at Nymity's Employee Privacy Conference, speaks to employee privacy when complying with PIPEDA.   Ms Tanzos reviews compliance challenges, PIPEDA's operational impact, training programs, employee privacy policies, and the process Bell followed to become compliant.   Interview

Interview with Air Canada

Gale Paul, Privacy Officer for Air Canada, and a panelist at Nymity's Employee Privacy Conference, provides an update as to privacy operations at Air Canada including a discussion on employee privacy and processes for managing employee and customer access requests.  Interview

Interview with Heenan Blaikie LLP

Timothy Lawson, a partner at Heenan Blaikie LLP, speaks to issues related to employee privacy in a unionized workplace. If your organization is a Federal Works, or have operations in British Columbia, Alberta or Quebec, privacy Acts may impact your interactions with Unions.  This is due to legislative requirement for employee privacy. Mr. Lawson, a speaker at Nymity's Employee Privacy Conference, provides some highlights of his future presentation. Interview

Interview with TransUnion

Kelly Taylor, Compliance Manager & Privacy Officer at TransUnion of Canada, provides us with an in-depth interview on the subject of complaints. She addresses the number of complaints, customer FAQ, complaint management processes, employee training and working with the Commissioner's office. Kelly also provides some insight as to PIPEDA’s “cross border transfers for consideration”. Interview

Interview with Canadian Life and Health Insurance Association

Frank Zinatelli, Associate General Counsel, Canadian Life and Health Insurance Association, speaks to privacy and the outsourcing of sensitive information. Personal information is the foundation for the life and health insurance process. Frank talks about privacy issues, compliance challenges, surveillance, SINs, disclosures and BC's PIPA specific consent clause that affects insurance firms. Interview

Interview with IBM

Yim Chan, CIO and Chief Privacy Officer of IBM, reviews privacy and legislative implications for outsourcing of customer personal information. She speaks to the flexibility of PIPEDA, being accountable and nondisclosure agreements. Interview

Industry Canada update on PIPEDA for Health Sector

Industry Canada has published a document the explicitly deals with the jurisdictional issues with Health Care and PIPEDA including: commercial activities, consent, disclosure, safeguards and access. Article

Interview with MDS

Megan Brister, MDS Information Security Officer, speaks about privacy regulations' requirements for adequate safeguards and how she translated PIPEDA into technical security requirements for MDS. Megan discusses risk assessments, security programs, and how MDS used ISO17799 as a framework for their Security Governance Policy. Interview

Interview with Interim Privacy Commissioner of Canada

Mr. Robert Marleau, Interim Privacy Commissioner of Canada, speaks about his top priorities and answers questions regarding the scope of complaint investigations, Canadian Marketing Association's Code of Ethics and Standards of Practice, dealing with frivolous complaints, charging fees, defining adequate safeguards and much more. Interview

Interview with MDS Diagnostic Services

Debbie Sabatino, Director Privacy, MDS Diagnostic Services compares PIPEDA to HIPAA and discusses their organization's approach to complying with multiple pieces of privacy legislation across North America. We cover consent, issues with sensitive data, healthcare issues and their use of ISO 17799 to implement adequate safeguards. Interview

Interview with Ogilvy Renault

Mr. Hayes, one of Canada's leading privacy lawyers, provides legal insight into the impact of PIPEDA on organizations' online business. He speaks on due diligence, online consent, email marketing, privacy policies, marketing to minors, adequate safeguards and interprets decision 162, which dealt with cookies. Interview

Interview with Workopolis

Laird Farquhason, Director of Product Management and Chief Privacy Officer outlines why PIPEDA had a minor impact on privacy at Canada's largest internet recruiting firm. Laird reviews Workopolis's approach to obtaining consent and how they structured their privacy policies. Interview

Interview with Industry Canada

Richard Simpson, Director General, Electronic Commerce of Industry Canada, outlines Industry Canada's responsibilities with respect to the implementation of PIPEDA. He discusses why PIPEDA is a key element of the government's efforts to build consumer and business confidence in the knowledge economy, especially the digital marketplace. Interview

Interview with Bennett Gold Chartered Accountants

Robert Gold, Managing Partner of Bennett Gold Chartered Accountants (a firm specializing in online privacy audits), provides insight into why an organization should complete an external privacy audit and how to prepare for one. He introduces the Chartered Accountants of Canada (CICA) Privacy Framework, which is used by Chartered Accountants when completing a privacy audit. Interview

Interview with IMS Health

Anita Fineberg, Corporate Counsel & Chief Privacy Officer, Canada and Latin America, IMS Health, speaks about the impact of PIPEDA on the Canadian health sector. She discusses the concept of a "commercial activity" and its relevance to the health care community. Interview

Interview with Baker & McKenzie

Theo Ling, a partner with Baker & McKenzie, Toronto, discusses PIPEDA and its relevance to international privacy legislation. Theo compares global compliance strategies to Canadian strategies. Interview

Interview with Jeffery A. Kaufman

Mr. Kaufman, the National Co-director of the Privacy and Information Protection Practice Group of Fasken, Martineau, DuMoulin LLP, as well as the Co-chair and a founder of the Privacy Section of Ontario Bar Association and a member of the Executive of the new Privacy Section of the Canadian Bar Association shares his perspectives as to organization's compliance with PIPEDA and provincial privacy regulations in the private sector.  Interview

Interview with Air Canada

Erik Grados, Manager of Privacy Compliance for Air Canada reviews their history with privacy and their dealings with the Privacy Commissioner's Office. Interview

Interview with TD Financial Group

Robin Gould-Soil, Corporate Privacy Officer at TD Financial Group, speaks about the importance of privacy training for employees and reviews TD's privacy training programs. Interview

Interview with Reader's Digest

Barbara Robins, Privacy Officer, Vice President and Legal Counsel of the Reader's Digest Association, spoke at a breakfast briefing hosted by Direct Marketing News. Barbara is the Chair of the CMA's Privacy and Ethics Committee and has been involved in privacy for over 10 years. Afterwards, Terry McQuay, Nymity's President, had an opportunity to speak with Barbara to review some of the privacy issues related to marketing. Interview

Interview with Zero-Knowledge Systems

Austin Hill, Executive VP and General Manager of Zero-Knowledge Systems provides an update of what is new at Zero-Knowedge. Interview